West Indies Yacht Club Resort: When Cultures Collide
West Indies Yacht Club Resort: When Culture Collides
In the West Indies Yacht Club Resort, the firm was encouraged a lot by the local government to post available jobs for natives to come and work, yet the resort was timid in that situation because of strict once they were hired on. Due to turmoil among native and expatriate workers, senior officials were stuck with several problems: (1) the turnover ratio in managerial positions, the customer complaints, and the culture feud, which was at the center of their little problem. From the beginning of the resort until now, the resort has gone from the elite to mediocre due to growing competition and declining customer satisfaction. The organization of the resort is somewhat systematic although it doesn't have any extreme training programs. None of the managers have had extensive training except for what they had received at other places of business. To better cooperate with native employees as well as expatriate employees, the resort should require an organized training program in order to give managers the ability to build tactful relationships with their workers. This would also create similarities in work ethics among each individual organization in the resort. Many of the natives don't understand written instructional documents; therefore the managers would have to spend lots of time tending to mishaps caused by the lack of skill and know-how on the job. The time that the managers were spending on corrections was directly affecting the customers and their overall happiness about the services rendered.
West Indies Yacht Club Resort: When Culture Collides 1
Problems in a firm that begin in the smallest places can spread like a wild fire throughout an organization. One aspect can have direct effect on another and the problems spread from then on. This is why interaction among co-workers is very important. All levels of personnel should report to one another to keep business current and under control. This is one problem that has spread throughout the West Indies Yacht Club Resort and has disrupted its once prestigious reputation.
Patrick Dowd must find a way to unify the different types of cultures at the West Indies Yacht Club Resort. Thus he can use his expertise to recommend strategies to the resort.The purpose of this recommendation report is to sort out the existing problems of West Indies Yacht Club Resort and to suggest some feasible solutions to improve the current situation. This report is going to identify the key issues in the resort, list and discuss the main findings, outline the conclusions based on the findings and offer recommendations.This case is a good example of mistrust, the reason why one group of people has come to not trust another group of people. While being a native of Virgin Gorda Island and working for the West Indies Yacht Club Resort, many natives see expatriate workers come and go. Some of the workers are managers, yet most of them are just temporary workers during the high peak seasons like late December through early July. During the times of working together the employees would become friends, and then the expatriate workers would travel back home after the peak season to never return leaving the natives in mistrust of the expatriates. Besides two totally different cultures not trusting each other, this would cause problems and turmoil to an already troubled Yacht Club Resort.players is the West Indies Yacht Club Resort (WIYCR), operates ... culture difference in the resort. * Individualism / CollectivismIn the Caribbean culture...